Community Contacts

Here's a list of useful community contacts.

Every effort has been made to ensure that the information contained in this guide at publication. Please contact my office with any corrections or updates.

Police | Fire | Ambulance | SES

Emergency Contacts

Police | Fire | Ambulance

Dial 000

Police Assistance Line (non-urgent) & Crime Stoppers

Police Assistance Line (non-urgent)

131 444

Crime Stoppers

1800 333 000

Submit online report

State Emergency Services (SES)

Bellarine Police Station

67-69 The Parade, Ocean Grove VIC 3226

(03) 5256 2698

UNI-BELLARINE@police.vic.gov.au 

 

Opening hours:

Non-24 Hours

Reception counter open Monday to Friday, 8:00am to 10:00pm. Note, this station provides 24 hour police patrols and response services.

 

Local Government Authorities

City of Greater Geelong (COGG)

City of Greater Geelong

Business hours: 8:00am to 5:00pm, Monday to Friday

Wadawurrung Country, 137-149 Mercer Street, Geelong.

(03) 5272 5272

Submit a general enquiry

 

Bellarine Ward Members

Elise Wilkinson

0458 769 380

elise.wilkinson@geelongcity.vic.gov.au 

 

Jim Mason

0434 307 048

jmason@geelongcity.vic.gov.au 

 

Trent Sullivan

0466 565 004

tsullivan@geelongcity.vic.gov.au 

Borough of Queenscliff

Borough of Queenscliffe

Business hours: 9:00am to 4:30pm, Monday to Friday

50 Learmonth Street, Queenscliff

(03) 5258 1377

info@queenscliffe.vic.gov.au 

 

Local Service Authorities

Barwon Health

General enquiries (03) 4215 0000

24/7 Mental Health, Drugs and Alcohol Services: 1300 094 187

Barwon Health - Contact Us

Barwon Water

55/67 Ryrie Street, Geelong

1300 656 007

info@barwonwater.vic.gov.au 

Contact us - Barwon Water

Powercor

Home | CitiPower & Powercor

Faults and emergencies 13 24 12

Online reporting tool

Feedback and enquiries 13 22 06

Enquire online

AusNet - Gas

Contact us - Ausnet (ausnetservices.com.au)

Emergencies/outages - 13 67 07

 

 

Services - Health

Ambulance Victoria

General enquiries: 1300 366 141

membership@ambulance.vic.gov.au 

Patient Transport: 1300 366 313

 

Carer Card Program - VIC

Priority Primary Care Centre Geelong

03 4206 7366

Opening Hours:

7:30am - 9:30pm, 7 days

https://geelongppcc.com.au/ 

We provide urgent care for injuries and illnesses including:

  • mild to moderate infections
  • persisnent fever
  • pain when urinating
  • suspected fractures and sprains
  • severe back and muscle pain
  • minor cuts, burns, and insect or animal bites
  • heartburn, vomiting, nausea
  • headaches, migraines and brief fainting or fitting
  • constipation, diarrhoea, abdominal pain
  • allergies and rashes
  • mild to moderate asthma attacks, severe cold and flu symptoms, and other breathing difficulties
  • Other non-life threatening but urgent needs.

Nurse on Call

Victorian Poisons Information Centre

Victorian Virtual Emergency Department

https://www.vved.org.au/ 

A public health service to treat non-life-threatening emergencies.

 

Services - Seniors & Aged Care

Better Place Australia

Elders Rights Advocacy

Elder Rights Advocacy 

To speak with an advocate: 1800 700 600

General enquiries: admin@era.asn.au 

Anniversary messages from the Premier and other dignitaries

Anniversary message from the Premier

Please visit my office with your supporting documentation and a member of my team will complete an application for you.

Senior Rights Victoria

Senior Rights Victoria

SRV Helpline 1300 368 821

SRV Information (03) 9655 2129

info@seniorsrights.org.au 

 

Seniors Online Victoria

Seniors Online Victoria

1300 797 210 (Monday-Friday, 9am-2pm)

Apply for a Seniors Card

Council On The Ageing Victoria (COTA)

COTA Victoria

General enquiries: (03) 9655 2100

COTA WISE helpline: 1300 135 090 (Monday - Thursday, 10am-4pm)

National Dementia Hotline

 

Services - Youth

Headspace

Headspace

105 Yarra Street, Geelong VIC 3220

03 5222 6690 or 1800 650 890

Create an account

Services available

  • Mental Health Services
  • Doctor (GP)
  • Sexual Health Services
  • Alcohol & Drug Services
  • Work & Study Services
  • Youth Programs
  • Youth Reference Group
  • Telehealth Mental Health Consultations

Kids Helpline

ReachOut

ReachOut

100% online, anonymous and confidential - ReachOut lets young people connect on their terms

Youth Affairs Council Victoria (YACVic)

Child Protection

Report concerns about the immediate safety of a child:

Business hours - 1300 630 462 (West Division)

After hours - 13 12 78 (5pm-9pm Monday-Friday, 24 hours on weekends and public holidays)

https://services.dffh.vic.gov.au/child-protection 

 

Services - Mental Health & Well Being

13 YARN

13 YARN

13 92 76

Crisis support for Aboriginal and Torres Strait Islanders.

Beyond Blue

Beyond Blue

Support Service 1300 22 4636

Chat online to a counsellor

Care in Mind

Care in Mind

Counselling Support 1300 096 269

Fee online and phone counselling

Lifeline

Lifeline

24/7 Crisis Support: 13 11 14 

Text Support: 0477 13 11 14

Online Chat

MensLine

MensLine

1300 78 99 78

MindSpot

MindSpot

1800 61 44 34

Online assessment 

Free and confidential mental health assessment and online/teletherapy sessions.

SANE Australia

SANE Australia

Talk to a Mental Health Professional: 1800 187 263 (Monday-Friday, 10am-8pm)

Online Forums

getsupport@sane.org 

Suicide Call Back Service

Suicide Call Back Service

1300 659 467

24/7 free counselling service to people affected by suicide.

 

Services - Family, Domestic and Sexual Violence Support

1800 Respect

1800RESPECT

1800 737 732

Text: 0458 737 732

24/7 confidential information, counselling and support service for people impacted by domestic, family or sexual violence.

Djirra

Djirra

1800 105 303

Provides emotional, cultural and practical support to Aboriginal women and children dealing with family violence.

Elizabeth Morgan House

Elizabeth Morgan House

1800 364 297

24/7 support

info@emhaws.org.au 

Provides accommodation, support and counselling to Aboriginal women and children experiencing family violence.

InTouch

InTouch

1800 755 988 (Monday-Friday, 9am-5pm)

Self referral form

Multicultural Centre Against Family Violence.

Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre

1800 015 188

safesteps@safesteps.org.au 

24/7 support if you do not feel safe

Sexual Assault Crisis line

Sexual Assault Crisis line

1800 806 292

After hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. If calling during work hours, calls divert to your local sexual assault service.

The Sexual Assault and Family Violence Centre

The Sexual Assault and Family Violence Centre

Geelong: 03 5222 4318

59-63 Spring Street, Geelong West (Monday-Friday, 9am-5pm)

reception@safvcentre.org.au 

Crisis response, counselling, case management, early intervention and more.

The Orange Door - Bellarine

The Orange Door

1800 312 820
barwon@orangedoor.vic.gov.au

Free service to connect people experiencing family violence with support.

Bellarine

23-25 Palmerston St, Drysdale VIC 3222

Geelong

83 Moorabool St, Geelong VIC 3220

 

Services - LGBTQIA+ Support

Australian GLBTIQ Multicultural Council

Victorian Pride Centre

78-81 Fitzroy St

ST KILDA VIC 3182

contact@agmc.org.au 

https://www.agmc.org.au/ 

AGMC is the national peak body for lesbian, gay, bisexual, trans, intersex, queer individuals and community groups of multicultural and multifaith backgrounds.

Rainbow Door

Call - 1800 729 367

Text - 0480 017 246

Email - support@rainbowdoor.org.au 

10am-5pm, 7 days

https://www.rainbowdoor.org.au/ 

Transgender Victoria

Transgender Victoria is the leading body for trans and gender diverse advocacy, training, and resource development in Victoria. 

https://www.tgv.org.au/ 

WithRespect

1800 LGBTIQ (1800 542 847)

 

Services - Legal Services

Find a Justice of the Peace in your area

Statutory Declarations

Victorian Legal Aid

Victorian Aboriginal Legal Service

Victims of Crime

1800 819 817

https://www.victimsofcrime.vic.gov.au/ 

Open 8am-11pm daily

The official Victorian Government service offering free information and support for people affected by crime.

  • Get advice about victim entitlements and the criminal justice system
  • Apply for financial assistance
  • Access other support services

 

Services - Disability Support

Australian Disability Network

AusDN aims to increase diversity and inclusion in the workplace

1300 363 645

https://australiandisabilitynetwork.org.au/ 

Children and Young People with Disability Australia

1800 222 660

https://cyda.org.au/ 

Promoting equal opportunity and full inclusion for children and young people with disability (0-25 years) across Australia. 

Gen U

Office of the Public Advocate

Office of the Public Advocate

Advice service: 1300 309 337

National Relay Service: 133 677

OPA_Advice@justice.vic.gov.au 

National Disability Insurance Scheme

1800 800 110

https://www.ndis.gov.au/